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[iamannoyed]

I've addressed this issue in other topics but really think it needs a thread of its own

Now I understand that Dawn Triche has health issues and that her daughter also has health issues.  So do a lot of the rest of us and we don't ignore support tickets for nearly 2 1/2 months (72 days and counting)

I originally requested changes to my Raining Cash Emails affiliate page on April 1, 2009.  At that time I needed five (5) side links changed. There was no response from Dawn and no changes made.

Message:

need to change 5 side links on my affiliate page

fusion upgraded change to
http://www.soaringeagleptr.com/affiliates/bearseverywhere.php?refid=bearseverywhere

fusion no tier change to
http://my-ptr.com/pages/bearseverywhere.php?refid=bearseverywhere

fusion all change to
http://www.oceanptr.com/pages/bearseverywhere.php?refid=bearseverywhere

fusion ref link change to
http://payingemails4u.com/affiliates/bearseverywhere.php?refid=bearseverywhere

vista clicker ptp change to
http://www.payingcents.com/affiliate/bearseverywhere.php?refid=bearseverywhere

thanks

I replied to my own support ticket on April 30, 2009 (29 days later with no changes made) with an additional 4 changes made (3 side links and a ptc).  Again there was no response from Dawn and no changes were made

Message:

more changes now needed

please remove ptc for soaring eagle (the site is closing) and replace with xmails affiliate page

http://www.x-mails.biz/banner.gif
http://x-mails.biz/pages/uhaveissuesdontu.php?refid=uhaveissuesdontu

please remove cash 4 cruises side link and replace with
http://schoolbusofcash.com/pages/bearseverywhere.php?refid=bearseverywhere

please remove rare affiliate side link and replace with
http://www.calendardays.com/pages/bearseverywhere.php?refid=bearseverywhere

please remove owens click place side link and replace with
http://www.emailsforads.com/promote/bearseverywhere.php?refid=bearseverywhere

I again replied to my own support ticket on May 11, 2009 (40 days after initial contact, 11 days after my first response) with an alteration to one change I'd already requested. Again there was no response from Dawn and no changes were made

Message:

the fusion upgraded side link should NOT be changed to soaring eagle because they are closing

please change fusion upgraded side link to
http://princessmails.info/pages/bearseverywhere.php?refid=bearseverywhere

I made another response to my own support ticket on May 14, 2009 (43 days after initial contact, 14 days after my second response) requesting that at least the PTC be done as she was wasting my hits (the site in question had closed).  I requested that Dawn give me a time frame as to when I could expect the changes (at the least the PTC anyway) could be made.  Again there was no response from Dawn and no changes were made.

Message:

I realize you have health issues Dawn, but did you really think I wouldn't notice that email ads for other people HAVE been set up between the time I submitted this ticket (APRIL 1, 2009) and today?

And I think I've been incredibly patient here, not to mention even-tempered. After all, I'm the ONLY person replying to the support ticket for 6 weeks and counting, one would excuse me if I got a little exasperated

How much longer is it going to be before you make the changes to my affiliate page? Its only been 6 weeks and counting

The side links aren't that important, nobody clicks side links, and the PTP ones wouldn't credit me anyway.

That doesn't mean that I think its acceptable for you or any other program owner to apparently totally ignore a support ticket regarding 8 side links for a month and a half, particularly when email ads and PTC for other people ARE being set up.

But the PTC is important. You are wasting my hits since the Soaring Eagle page is GONE.....dead...got a refund for the unused time on it and she took the page down.

So please give me a time frame as to when I can expect these changes to be made. If for some reason you cannot do the side links, at least change the ptc out for me.

Thank you

Yet another response from me to my own support ticket occurred on May 26, 2009.  I needed a change to the link url for my Vale affiliate page as Inya had changed all the affiliate pages to the new affiliate page plugin. Again there was no response from Dawn and no changes were made.

Message:

And yet another change is needed (that you will ignore just like you've been ignoring the others for nearly 2 months now)

the url for the vale affiliate page on my raining cash affiliate page needs changed to

http://valeptr.com/pages/stargazerschild.php?refid=stargazerschild

The vale page expires on July 29, 2009 and at the rate you are responding to my tickets---it will still have the old url and not be crediting me at all.

HMMMM UP TO 10 CHANGES NOW. By the time you get around to doing them, every link on my page will probably need changed.

I responded to my own support ticket again today June 12, 2009.  By this time you might understand I am more than a little frustrated here.

Message:

Guess you are going to continue to ignore me.

SEVENTY TWO DAYS and counting for SIMPLE changes.

You are the most incompetent PO (health issues or no health issues) that I've had the displeasure of dealing with in over 8 years of being involved in PTR.

[Triskell]

I'm so glad I'm no longer there.

I hope you will get these ads changed.

For those who didn't read this forum a few months ago, here's the story of my dealings with Dawn's incompetence:
http://www.globalfriendsonline.com/index.php/topic,2125.0.html

A quick summary of that topic: I redeemed for ads at the end of November 2008, they weren't processed until January 23rd 2009 (nearly two months later), but when I left the site they got deleted with speed of lightning. So, Dawn can be very quick and efficient if it's in her interest.

[crash]

 

[iamannoyed]

That is really frustrating to say the least. Any idea if your being singled out with the lousy support or is this right across the board?

It is right across the board but this is the longest wait I've heard of.  I do realize that Dawn is ill.  But SOMEBODY has been in ad manager setting up new emails (I can tell by the date in the runner link itself) and new ptc between April 1, 2009 and June 12, 2009....all the while ignoring my support ticket for SEVENTY TWO DAYS (and counting)

[gardengirl]

I received a reply on June 15th to a ticket from May 22nd from Dawn.

HTH
Claudi

[iamannoyed]

I received a reply on June 15th to a ticket from May 22nd from Dawn.

HTH
Claudi

You are just the special one.  I've not received anything and my ticket was submitted on APRIL FIRST (April 1, 2009)

[iamannoyed]

Still no answer and no changes.

[iamannoyed]

Message:

6 days later (almost 7) no changes made, no response. Yet you did respond to a ticket from Claudia Ressig (all my money for you program owner) submitted on May 22nd (a full FIFTY DAYS after my ticket was originally submitted)

I've done NOTHING to you to deserve this kind of treatment.

In fact, I was patient for a lot longer than most people would have been.

I didn't even get slightly testy until you had already ignored the support ticket for SIX FULL WEEKS.

You've now ignored the support ticket (and all my replies) for over TWO AND A HALF MONTHS, all the while responding to OTHER tickets from OTHER people and processing email ads and PTC for OTHER people.

You've ignored polite requests, you've ignored testy requests, you've ignored posts at GFO, you've plain and totally refused to change the links on my affiliate page which I paid for.

What do I have to do to get you to acknowledge my existence?

I've been patient for way too long and all I've gotten is ignored.

OH AND BTW THAT OLD SAYING ABOUT IF YOU IGNORE IT IT WILL GO AWAY? That is not true in this case.

I will keep bugging you until the very simple changes I have requested for TWO AND A HALF MONTHS are made.

Wouldn't it be simpler and easier for you to just do the dang changes?

[iamannoyed]

June 26th and still no answers and no changes made to my affiliate page.  For anybody who is keeping track, that is EIGHTY SIX DAYS (only 4 days short of three full months)

[crash]

 

[iamannoyed]

I know that Dawn doesn't like me.  That feeling is returned (in spades  ).  We've generally been polite to one another in the OTHER support tickets though over the 9 months of my membership there.

But this is supposed to be a business, not kindergarten. 

That affiliate page was paid for, therefore I am a *customer* of her so-called business.  And the *poor health* *terminally ill* *ill daughter* *tornado (or was it a hurricane)* and all other excuses I've seen from Dawn over the last nine months are just that: EXCUSES.

If you are so sick all the time that you take excessive amounts of time to respond to simple requests (or you can't or won't respond to them), or you are otherwise incapable of running your site properly for whatever reason: shut it down, sell it, hire a competent admin to assist you and give them access to support tickets (how much training does it take to say, "I can't make the changes you've requested but I'll pass the request on to the site owner"??)

[iamannoyed]

Got a reply to my support ticket.  THREE FULL MONTHS AFTER I SUBMITTED IT.

Date:     2009-07-03 04:49:35
Name:    Dawn Triche

Message:

Raining Cash Emails reserves the right to terminate accounts at any time, that we feel violates any part of our agreement.

 Abusive, slanderous, libel or threatening statements and/or correspondence of any kind made against the site, members,advertisers, or admins in any emails, chat rooms, forums, or other means encountered.

You are not allowed to post anything from our admin messages, newsletters, emails, chats, forums , or any other in means any where without our written permission to do so.

Anyone found to be disclosing any of this without our permission will be terminated permanently.

Best regards,
Dawn Triche
 

and yes my account is suspended.

She can't be bothered to make changes for THREE SOLID MONTHS, then suspends my account for a made up and highly vindictive reason. 

And please tell me how I posted anything from the site? 

What is posted in this topic is MY OWN WORDS from MY own support ticket----because Dawn NEVER responded to my ticket (submitted on APRIL FIRST--3 months ago) until JULY THIRD.  Raining Cash Emails isn't even mentioned in those quotes, now is it?

Nice way to screw me out of not only the affiliate page but nearly $10.00 in earnings (yes I had requested payout last week when I was requesting payout everywhere else).

Dawn Triche is the most incompetent and most vindictive program owner I've had the displeasure of dealing with in nearly eight years of doing GPT.

[Esperanza]

This is outrageous. But then I'm not the least bit surprised. This program owner has a history of nastiness and that's why I banned RainingCashEmails.com more than two years ago already. For those who want to know more, here is a VERY informative link:  http://getpaidforum.com/forums/index.php?showtopic=479416&st=0

[BehindBlueEyes]

More information here regarding the longggggggggggg history this PO has of running iframes and other shady behaviour:

http://www.who-is-who-in-gpt.com/forum/index.php?showtopic=7704&hl=rainingcash&st=0

[iamannoyed]

http://getpaidforum.com/forums/index.php?showtopic=415091&hl=raining
http://getpaidforum.com/forums/index.php?showtopic=496915&hl=raining
http://getpaidforum.com/forums/index.php?showtopic=358512&hl=dawn
http://getpaidforum.com/forums/index.php?showtopic=360036&hl=dawn

http://getpaidforum.com/forums/index.php?showtopic=519419&st=0&start=0  Suppose I ought to be happy she didn't abuse me the way she did the OP in THIS topic at GPF